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 FAQs > Data User Registration/Sign-in
- How do I register and create a data user account?
Click here to go to the registration page. You can also click the "Free Registration" link at the very top of most of our web pages.
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- How do I sign in?
Click here to go to the sign-in page. You can also enter your email address and password into the input boxes and then click the "Sign In" button at the very top of most of our web pages.
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- I forgot my password. What do I do now?
Click here to reset your password. You will be prompted for your email address and we will generate a new password and send it to you. After you have signed in with the new password, you will be able to change it if you wish by clicking the "edit profile" link at the top of most of our web pages.
- How do I change my password or other information in my user profile?
After you have signed in, you will see the link "edit profile" at the top of most of our web pages. It will be to the right of where it says HELLO and your email address. Click the link and then follow the instructions to change information in your user profile, including your password.
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- When I try to register or sign in, why do I get a warning that there may be a problem with the security certificate for the web site?
Our SSL certificate is issued by us and not by one of the "trusted certifying authorities" that most browsers have pre-installed. If you do not want to receive a warning each time you connect, you can install our certificate into your browser, otherwise after you receive the warning, you will be asked whether or not you want to continue. It is safe to continue and your information will be transferred securely.
NOTE for Macintosh IE Users: The Macintosh version of Internet Explorer will not allow you to install a certificate. Also, since IE won't treat our certificate as trusted, it will not connect to our web site in secure mode. If you consider your information to be sensitive and do not want it transmitted in the open, we recommend that you not use IE for the Macintosh.
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- How do I install the certificate for the DSS web site?
Netscape/Mozilla:
When the certificate warning pops up, one of your options will be to accept the certificate permanently. You can remove the certificate later if you want by choosing "Certificates" under the "Privacy and Security" section of "Preferences".
Internet Explorer:
When the certificate warning pops up, click the "View Certificate" button and follow the instructions for installing the certificate.
NOTE for Macintosh IE Users: The Macintosh version of Internet Explorer will not allow you to install a certificate. Also, since IE won't treat our certificate as trusted, it will not connect to our web site in secure mode. If you consider your information to be sensitive and do not want it transmitted in the open, we recommend that you not use IE for the Macintos
h.
Mac/Safari:
Download the certificate here and then double-click its icon. When the "Add Certificates" dialog pops up, choose the "X509 Anchors" keychain and click "OK".
Other Browsers:
If you are using a browser other than those listed above, please contact us at dssweb@ucar.edu and we will research the method you need to use to install the certificate.
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